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October 26, 2009

Comments

Sean Montgomery

um..so can I have your e-ticket? :)

Sally Strebel

Aubrey,

I hear you. Delta sucks! I can not say one good thing about them. I hope people read your post and stay far away.

Josh & I were in MN when our dog fell ill. It may not seem like a big deal to people who don't have pets but Pete Dog was my baby. We had to take an earlier flight home. I called Delta and was put on hold for over 30 minutes then transferred for another 20. When I finally spoke with someone they said they could put us on a flight the next morning for $1000. I said that I already spent $600 originally for the tickets. They didn't care. Meanwhile Josh was looking online for better fares with another airline. I told this to the delta operator and he said I should book this deal before someone else does. I said, "Wow, there's nothing you can do?" He said, "There's nothing I can do". I booked the flight. No more than 5 minutes later, Josh finds tickets for us for $300. I call Delta. Wait again to talk to someone & when I do get a hold of them, I told them that I wanted to cancel the flight I just booked. They said there was a $300 cancellation fee. I yelled and they said there was nothing they could do.

I told my uncle the story and the same thing happened to him. His father-in-law was in the hospital. He spent over $1000 and made it to the hospital 15 minutes after he died.

It's horrible when emergencies happen but it's unforgivable when a company exploits the emergency.

@Pops28

United is now doping the free, automatic upgrades much like DL. the program starts in February...

I have flown them exclusively for 5 years (100k miles/yr) and have never had this kind of problem.

Good luck!

Jen

I was in FL panhandle for a family vacation when we got word a hurricane was approaching, but still a few days out. We decided to get out of town a few days early and not risk being there when the hurricane landed. I called Delta, explained the situation and asked to be put on an earlier flight home to avoid the coming chaos. DENIED. I even offered to drive to Tampa and several surrounding cities. We said they didn't have to get us back to our home city -- just a city within driving range and we'd rent a car from there. Again, DENIED. I was told I would have to book a last minute ticket or pay hefty change fee for each seat. I ended up sticking it out - waiting for original flight - which coincided with the outer bands reaching FL. We showed up at the airport - only to find 100% of flights canceled, cots in the airport, hurricane approaching. I was livid. I got in the car and drove the family to Nashville to find another flight and another airline. I felt Delta put my family in danger by not allowing us to change flights and get out of harms way. We were flexible on time and departure city -- we just wanted out. But, according to Delta, that was only possible if we forked over a few grand. It was highway robbery and I've gone out of my way to avoid travel on Delta since then.

andrea

You should totally write to Delta. My husband is really good at doing this. People higher up (if they care) need to know what their employees are actually saying and doing. I would also send the link to this blog post and say that your readers are anxiously awaiting their response. Wonder what they'll have to say.

martymankins

I've learned, over the same lack of customer service experiences, that being a long time customer with any of these companies - airlines, mobile phone telcos, internet service providers - they don't put the efforts of service into keeping their long term customers.

As with you, Delta has been my main airline of choice for many years. It's been 10 years since I flew more than 10 times a year, but even with my 3 flights a year now, I stick with Delta every chance I get. I had a poor experience with them in 2008, but it was to the credit of other staff who turned a shitty experience into something good.

Your experience will stick in my mind next time I fly with them (this Thursday is my next flight from Orlando to Salt Lake City) and I hope that if my treatment is sub par and time wasting, I will reconsider future flights with another airline.

Erica Douglass

I have experienced atrocious customer service from Delta as well. I don't really like them. I have a fair amount of miles from them, but everything new is going on American or Southwest. I really like Southwest.

Also...high-APR? Girl, pay off that debt, or at a minimum, transfer it to another card that will give you a low APR for a while! (PenFed.org has a 2.99% lifetime APR, and anyone can join PenFed by paying the $20 fee to join the military family association.)

But seriously...fewer trips in exchange for being debt-free is a trade I'd make any day. It's worth it for the peace of mind.

-Erica

Jennifer

In my opinion Delta will eventually go out of business due to their customer service!

In 2006 I flew Delta from AUS to LGA and on my return flight they lost my luggage. To say the experience of trying to deal with them to return my luggage was a nightmare, would be an understatement. I could go into the whole 6 month saga but will spare you the details except to say that there were at least 100 different things that the Delta customer service agents could have done to help me. Not only did the choose to be unhelpful, they were also downright rude over something that was 100% their own fault.

The majority of my travel is personal and I would rather not go on vacation, etc... than have to fly Delta!

www.facebook.com/profile.php?id=508117740

I feel for you, I've dealt with similar situations with a lot of airlines recently. I rarely call them, other than if a flight is delayed/canceled to that I can skip the line at the counter & get the next available flight. And as much as I'd like to believe in the good deal, airline credits just aren't worth the hassle to cash them in.

Delta has been going down hill for years, & ever since they merged with NorthWest it's not going to get any better anytime soon.

I steer clear of branded credit cards & prefer to use my points as I like. I have an Amex card with several thousand points, & thus am able to transfer them to whichever airline I want as needed. I tend to get a economy seat, & then use the points to upgrade; which in turn pays me back at the end of the flight by 1/2 or more.

Mia

Has anyone lost miles when they merged NWA and delta miles together? we lost ver 800,000 miles in the merger and delta claims that it was transferred over when it was obviously not! Anyone have a similar experience??

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